FAQ
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How can I place an order?
Simply browse our catalog, add items to your cart, and proceed to checkout. You can purchase both physical and digital products directly through our secure website.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods depending on your location.
How long does delivery take?
Domestic orders usually arrive within 3–7 business days, while international orders may take 2–4 weeks depending on customs.
What are digital books (eBook)?
Digital products are items you can purchase and download instantly—no waiting for shipping. At Ahelia Publishing, this includes eBooks and other downloadable resources.
How will I receive my digital product after purchase?
Once your payment is confirmed, you’ll receive a download link via email. You can also access your purchases anytime by logging into your Ahelia Publishing account.
Can I share my digital product with others?
Digital products are licensed for personal use only and cannot be shared, resold, or distributed without permission. This helps us support authors and continue creating quality content.
What devices can I use for my digital products?
Our digital files are compatible with most devices, including smartphones, tablets, e-readers (like Kindle), and desktop computers. You may need a free reader app such as Adobe Acrobat or Kindle Reader.
Can I get a refund for a digital product?
Because digital files are delivered instantly, we generally cannot offer refunds once the product is downloaded. If you experience a technical issue, contact our support team, and we’ll help resolve it.